Acquire BPO is a privately owned organisation that operates out of state-of-the-art locations in Australia, the Philippines, the US and the Dominican Republic, servicing customers across sales, customer service, retention and BPO activities. We have the only known carrier-grade, dedicated International Private Line (IPL) between Australia and the Philippines, solely used in our contact centres, to ensure we provide call quality that equals that of domestic quality.
Our corporate head office is situated at Queens Road in Melbourne, which is close to the Central Business District where we support some of Australia’s largest publicly and privately listed companies.
Acquire opened its main office in Dallas, Texas to service existing US clients, as well as expand sales and marketing initiatives in the American market. The US team provides onshore focus with executive, sales, project management and account management support.
Our first site in Metro Manila began with just 850 contact centre seats in 2006. Today, Acquire BPO has a total of ten sites accommodating over 7,000 employees in the Philippines alone. Our sites operate in a ‘virtual’ configuration ensuring business continuity, are conveniently located close to major transport hubs and follow strict security measures, with 24-hour digital CCTV surveillance and limited computer and network access to ensure all client information is handled securely. See more here.
Acquire BPO has a nearshore delivery centre in the Dominican Republic, which works closely with Acquire’s main office in the Americas located in Dallas, Texas. The Dominican Republic is an ideal location for successfully providing Spanish-speaking representatives, as well as capabilities to support other languages. See more here.