Automation & AI
At Acquire BPO, we've invested in automation and intelligence so you don't have to. Through our automation division, Acquire.AI, we provide a comprehensive solution—from consultancy to design, implementation and maintenance of your automation operations to keep you ahead of the game.
Customer enagement mechanisms define how companies provide great customer experiences. In the race to deliver the best CX, more businesses are turning to automated chatbots to interact with customers across all channels. Chatbots are predicted to drive up to 85% of all customer service interactions by 2020. Provide 24/7 customer support with additional self-service capabilities.
Robotic Process Automation (RPA)
RPA is revolutionising the way businesses run their operations, automating to complete processes and tasks to complete up to 76% faster. RPA equips you with a virtualised workforce that can be designed, trained, managed and optimised to execute repetitive tasks more accurately, efficiently and cost-effectively than a human could.
Improve customer interactions, leverage trends and optimise business processed based on tracked data. Our speech analytics solution gives you the power to turn intelligent insights from call trends, keywords, phrases, tone and sentiment into more effective, data-driven operations. Furthermore, minimise compliance risks by having robots listening out for regulatory scripts.
What if you had the technology to improve security using a person's voice? With our voice biometrics solution, you can provide customers with a secure and convenient self-service option, based solely on their unique voiceprint. Equip your business with industry regulations- and standards- compliant voice recognition technology.