Read the latest industry news and hear from our leaders in our latest blog posts.
In a fast-paced digital world where soaring customer expectations change in the blink of an eye, every business needs to deliver personalised customer experience (CX) anchored on a collaborative...
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Multiple contact channels, shifting customer behavior and rising expectations are changing how customers engage with businesses and impacting on the customer journey. For example, social channels...
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According to the National Credit Insurance (NCI), Aussie credit and finance professionals saw a surge in overdue debts and collections levels, with 88% of businesses reporting late payments in...
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In the September 14 issue of the Australian Financial Review, Acquire BPO Chief Commercial Officer (CCO) Kathryn Marshall talks about the value of a solid, strategic partnership to achieve...
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Our transformation has not gone unnoticed—Acquire BPO’s fast-paced growth and full transformation from contact centre to business process outsourcing has been recognised with two awards from...
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In a customer experience (CX)-driven era, every company needs top-notch, uninterrupted service delivery and support to thrive. In line with this is the focus of the 19th Annual Customer Contact...
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