Read the latest industry news and hear from our leaders in our latest blog posts.
Acquire BPO has once again made it to the prestigious International Association of Outsourcing Professionals® (IAOP®) Global Outsourcing 100. This year, IAOP focused on recognising consistent top...
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Taking businesses to the forefront with BPO automation Updated 20 November 2019. Today, 67% of consumers admit they have higher customer experience standards than ever, so the need for...
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Even though the US continues to be the world’s largest direct selling market, Direct Selling News revealed that direct selling activity and sales in the US decreased in 2017. With lower sales...
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In a fast-paced digital world where soaring customer expectations change in the blink of an eye, every business needs to deliver personalised customer experience (CX) anchored on a collaborative...
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Multiple contact channels, shifting customer behavior and rising expectations are changing how customers engage with businesses and impacting on the customer journey. For example, social channels...
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According to the National Credit Insurance (NCI), Aussie credit and finance professionals saw a surge in overdue debts and collections levels, with 88% of businesses reporting late payments in...
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