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Software


Our contact centre technology provides clients with proactive and reactive channel management enabling them to be responsive to market demands. We’ve invested in leading technology solutions to support businesses’ current and future needs. We offer a choice of enterprise-grade telephony platforms to improve efficiency, productivity, streamline interactions and ensure superior customer experiences.

Verint Logo Blue - Acquire BPO Software

Acquire WFM (powered by Verint) is the leading automated, unified, enterprise-wide workforce management platform that optimises onshore and offshore resource needs ensuring better forecasting and real-time adherence management.

Features:

  • Workforce optimisation
  • Adherence management
  • Cloud-based management
  • Capacity planning
  • Employee and operational flexibility
  • Interaction channel improvement

Download brochure

Segue Logo

Our proprietary contact centre telephony solution, fully customisable and scalable to fit any business to deliver value and customer satisfaction.

Features:

  • Single channel (voice) ACD
  • Agent desktop
  • Supervisor console
  • Wallboards
  • Reporting
  • Call recording
  • NPS-CSAT integration
  • Integration to Salesforce
Genesys Logo

The market-leading end-to-end omni-channel solution that enables businesses to seamlessly manage and prioritise interactions wherever and whenever customers prefer.

Omni-channel capabilities:

  • Email
  • Chat
  • SMS/MMS
  • Co-browse
  • Web callback
  • Social media engagement
  • Mobile engagement
  • Web engagement

Find out more how our platforms will improve customer experience. Download our software brochure here.