At Acquire BPO, we’re transformation architects. We take the time to understand your business and your customer to design a solution that builds loyalty, resolves friction and increases value—all from right here in Melbourne.

What we do

 

Contact Centre

Results-driven onshore contact centre solutions that cover the entire customer lifecycle—from acquisition to retention.

Back office

Efficient onshore back-office functions that streamline operations and improve business performance.

Automation & AI

Holistic, vendor-agnostic technology solutions that drive business transformation and competitiveness.

Acquire the onshore
advantage today

    Outsource with confidence

    Outstanding people

    Award-winning, values-led employer of choice. Developing and retaining brilliant people to build amazing teams.

    Australian governance

    Compliant and regulated with thorough understanding and application of compliance and regulatory frameworks.

    Customer centric

    Our business is built on exceeding our clients’ expectations. We collaborate to build tailored solutions and get it right.

    Right size fit

    Transparent partnership engagement that adapts and scales as clients’ business requirements evolve.

    1st class security & tech

    Redundant infrastructure; onshore data storage in highly secure and stable locations; industry-leading integrated and innovative web applications.

    Sustainable scalability

    Ability to rapidly scale operations based on seasonal demands, with a pool of experienced full-time and/or casual staff.

    Modern onshore delivery centres in Melbourne

    Our well-appointed onshore facilities are situated in prime locations across Melbourne so you can extend the capabilities of your in-house teams while staying close to home. We fit out our delivery centres against rigorous standards, with uninterrupted connection to our global carrier-grade network infrastructure. As a client partner, we can also add your branding to the space for optimal culture immersion with your organisation.

    Shierlaw Avenue
    Canterbury

    St. Kilda Road
    Melbourne

    Queens Road
    Melbourne

    St.Kilda Road
    Melbourne

    Our Valued Clients

    As an 100% Australian-owned and managed business, we’re recognised as the partner of choice for Australian organisations looking to outsource. We’re proud to work with a wide array of client partners—from private high achievers to ASX-listed companies across various industry verticals including Banking & Financial Services, Direct Selling, eCommerce, Education, Energy & Utilities, Healthcare, Insurance, Logistics & Transportation, Media, Retail & Consumer Goods, Telecommunications and Travel & Leisure.

    See what we’ve done for some of Australia’s leading brands

    We have a stellar track record helping Australian organisations outsource with confidence. From private high achievers to publicly listed household brands, we’re a trusted partner of choice. But don’t take our word for it—check out what our clients have to say about us.

    opteon logo

    We’ve been able to move from completing 90 jobs a day to over 120 jobs per day, which has resulted in us speeding up turnaround times to our banking customers.

    “One of the areas that we’ve been really able to achieve some wins is through the use of process and the development of those processes in our partnership with Acquire. We’ve been able to move from completing 90 jobs a day to over 120 jobs per day, which has resulted in us speeding up turnaround times to our banking customers.”

    Simon Spong
    General Manager – Operations
    opteon logo

    As our long-term partner, Acquire has continually helped us deliver the best customer experience

    “As our long-term partner, Acquire has continually helped us deliver the best customer experience. We trust our operations with Acquire and look forward to leveraging the benefits of our shared service function across all our business units, driving synergies in our operations.”

    David Stevens
    Managing Director, FlexiGroup NZ & Group Chief Financial Officer
    hipages logo

    I’ve been most impressed with the activity that Acquire has had in setting up our operations in such an expeditious way, and the quality of candidates and the people we have been working with are absolutely amazing.

    “I’ve been most impressed with the activity that Acquire has had in setting up our operations in such an expeditious way, and the quality of candidates and the people we have been working with are absolutely amazing. It’s absolutely been a professional approach, and the diligence in servicing the customer has been absolutely fantastic. We couldn’t be happier.”  

    Roby Sharon-Zipser
    Co-Founder, COO and Executive Director
    hipages logo

    There is a joint, laser-like focus on ensuring we are delivering great member outcomes. I continue to be impressed with the quality of the local leaders that Acquire has working on our account.

    “Acquire has been a fantastic partner for nib. From the outset, they have worked hard to understand our particular requirements and shown a great deal of flexibility in setting up the relationship for success. There is a joint, laser-like focus on ensuring we are delivering great member outcomes. I continue to be impressed with the quality of the local leaders that Acquire has working on our account. Our goal at the outset was to have the Acquire leaders and consultants feeling like they work for nib and are part of the nib culture. I’m proud that we’ve managed to achieve that.”  

    Rhod McKensey
    Group Executive – Australian Residents Health Insurance | Chief Executive Office
    hipages logo

    Acquire has been pivotal to the organic growth of our well-known customer-facing brands, handling different aspects of customer service, technical support and sales for our different LoBs.

    “Our relationship with Acquire began in 2016, when the M2 Group, already an Acquire client, merged with Vocus Communications. Acquire has been pivotal to the organic growth of our well-known customer-facing brands, handling different aspects of customer service, technical support and sales for our different LoBs. Their multi-channel, collaborative approach has helped us lead in the Australian telco market, reduce cost to serve, enable scale, improve business processes and sales/service performance. Acquire is our trusted partner and we look forward to many more successful years together.”  

    Sandra Miljic
    GM of Operations

    Let’s talk about onshoring