Acquire BPO was established in 2005 as a captive environment by two Australian entrepreneurs in response to the lack of offshoring providers with a solution that met their high standards. The company has since evolved into a full-scale outsourced contact centre and BPO enjoying exponential growth year on year. Today, our company employs nearly 7,000 experienced professionals and operates from 12 state-of-the-art locations in Australia, the Philippines, the US and the Dominican Republic. We service a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail. These services include customer service, sales, technical support, retention campaigns, network operations, back-office functions, software development and marketing services for private and publicly listed companies around the world.
Our company provides unparalleled onshore and offshore solutions to leading organisations across the globe, helping them to:
- Optimise costs
- Develop operational performance
- Increase productivity and efficiency
- Obtain flexibility in staffing and manpower management
"Our mission is to be an extension of our clients, adding value by collaborating to achieve
successful business outcomes."
- We act and operate as a true reflection of our clients while promoting continuous improvement.
- We deliver unique solutions to exceed expectations and our clients’ strategic objectives.
- We maintain superior facilities and infrastructure to ensure operational stability and seamless delivery.
- We protect our clients’ brands by employing industry best practices and control mechanisms for compliance.
The Acquire approach: People, Process and Performance
We provide our clients with outcomes that meet their business objectives. We manage all of our clients’ day-to-day operational needs using the Acquire approach of People, Process and Performance:
- We hire only the best talent and align resources to client needs and values.
- We manage performance through coaching and mentoring with a focus on operational effectiveness.
- We develop and empower our people through our proven training methodology.
- We review all outcomes and evaluate for better efficiency through continuous improvement.