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Growth is in our DNA. We provide businesses with platforms for growth, combining skilled resources with the best technology. We will transform your business yet maintain your brand and practices—drawing on our global expertise and well-defined processes to ensure you’re always in the driver's seat.
Our onshore client advocates are embedded in your organisation so they can translate your vision and culture to our offshore centres. Complemented by an experienced Project Management team, they ensure change is expertly managed and the transition is seamless.
We’ve invested in the best technology so you don’t have to. We developed our own enterprise-grade telephony platform and partnered with Genesys to provide end-customers with a true omni-channel experience. We’re powered by carrier-grade network infrastructure that’s highly redundant and available.
We aren’t the only ones who think we’re great—Deloitte, IAOP, CEBIT, CCW and others think so too. We continuously innovate and ensure we deliver against some of the most rigorous industry compliance standards like PCI DSS, ISO/ISMS 27001:2013, SOC II, etc.
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"From the very beginning, our working relationship with Acquire has been faultless. From the quality and professionalism of their onshore project and account management teams to the ease in which we transitioned our services offshore, Acquire has proven to be a valuable strategic partner. Customer experience has been a key measure throughout our journey with Acquire and our Net Promoter Score results reflect the success of our partnership."
"As our long-term offshore partner, Acquire has continually helped us deliver the best customer experience. We’ve taken the cost savings realised from offshoring and used it to fund customer innovation and back office efficiency. We trust our offshore operations with Acquire and look forward to leveraging the benefits of our shared service function across all our business units, driving synergies in our operations."
"With MONAT’s exceptional growth over the past year partnering with Acquire BPO during this rapid growth has enabled us to keep up. They have scaled with us, ensuring we can deliver quality Customer Service – our Acquire DR team is a seamless extension of our business."
"[Till] this day, I’m very impressed with their services to our field, flawless execution, attention to detail and reactiveness. Truly a very strong team. Night and day difference vs. what we have encountered in the past."
"We are Australia's leading and most comprehensive energy comparison website and we started working with Acquire several years ago, to handle the growing number of inbound calls that we are receiving. Since then, the experience has been delightful and the relationship has growing to include other services as well. So naturally I’d be delighted to recommend Acquire."
"We had lots of issues with our former outsourcing provider, particularly with IT and telecommunications such that it was often a really poor service experience for our customers and completely lacked reliability. We found Acquire to be different to the other service providers. Acquire has good infrastructure & very robust systems that is critical to our business."
Our relationship with Acquire began in 2016, when the M2 Group, already an Acquire client, merged with Vocus Communications. Acquire has been pivotal to the organic growth of our well-known customer-facing brands, handling different aspects of customer service, technical support and sales for our different LoBs. Their multi-channel, collaborative approach has helped us lead in the Australian telco market, reduce cost to serve, enable scale, improve business processes and sales/service performance. Acquire is our trusted partner and we look forward to many more successful years together.
"Acquire has consistently outperformed our domestic and global operations. We have several centers in other parts of the world but Acquire has been the most successful to date which is why we have expanded operations over 400% in the more than 2 years we have been with them."
Providing solutions for businesses across the Banking & Financial Services, E-commerce, Education, Energy & Utilities, Healthcare,
Insurance, Technology, Logistics and Transportation, Retail & Consumer Goods, Telco and Travel & Leisure industries.
