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Growth is in our DNA. We provide businesses with platforms for growth, combining skilled resources with the best technology. We will transform your business yet maintain your brand and practices—drawing on our global expertise and well-defined processes to ensure you’re always in the driver's seat.
Our onshore client advocates are embedded in your organisation so they can translate your vision and culture to our offshore centres. Complemented by an experienced Project Management team, they ensure change is expertly managed and the transition is seamless.
We’ve invested in the best technology so you don’t have to. We developed our own enterprise-grade telephony platform and partnered with Genesys to provide end-customers with a true omni-channel experience. We’re powered by carrier-grade network infrastructure that’s highly redundant and available.
We aren’t the only ones who think we’re great—Deloitte, IAOP, CEBIT, CCW and others think so too. We continuously innovate and ensure we deliver against some of the most rigorous industry compliance standards like PCI DSS, ISO/ISMS 27001:2013, SOC II, etc.
"One of the areas that we’ve been really able to achieve some wins is through the use of process and the development of those processes in our partnership with Acquire. We’ve been able to move from completing 90 jobs a day to over 120 jobs per day, which has resulted in us speeding up turnaround times to our banking customers."
"Offshoring at Acquire has had an impact on our business and when we talk about the impact on our business, we’re talking about the improvement with our KPIs and our SLAs and the ongoing commitment to provide excellence to each and every caller."
"Our relationship with Acquire began in 2016, when the M2 Group, already an Acquire client, merged with Vocus Communications. Acquire has been pivotal to the organic growth of our well-known customer-facing brands, handling different aspects of customer service, technical support and sales for our different LoBs. Their multi-channel, collaborative approach has helped us lead in the Australian telco market, reduce cost to serve, enable scale, improve business processes and sales/service performance. Acquire is our trusted partner and we look forward to many more successful years together."
"The thing that's impressed us the most with Acquire, in our short time, is the Recruitment team and their ability to attract experienced Australian telecommunications staff and also the ongoing support from the senior operational team on the floor in Manila. We've been able to integrate our Melbourne and Manila really successfully. We've learned since partnering with Acquire with great people and proven and trusted processes, anything's possible on our offshore campaign."
"I've really been impressed with Acquire's ability to support our team. Ultimately, that was one of the reasons that we went with Acquire, rather than trying to set up ourselves or work with another partner. They have a fantastic senior operations team right through HR, QA, Recruitment. It's a really wide support service that we have and they provide a lot of back-end support to us to make our team flourish and that's enabled us to grow a lot more quickly than we would have otherwise."
"Acquire has been a fantastic partner for nib. From the outset, they have worked hard to understand our particular requirements and shown a great deal of flexibility in setting up the relationship for success. There is a joint, laser-like focus on ensuring we are delivering great member outcomes. I continue to be impressed with the quality of the local leaders that Acquire has working on our account. Our goal at the outset was to have the Acquire leaders and consultants feeling like they work for nib and are part of the nib culture. I’m proud that we’ve managed to achieve that."
"As our long-term offshore partner, Acquire has continually helped us deliver the best customer experience. We’ve taken the cost savings realised from offshoring and used it to fund customer innovation and back office efficiency. We trust our offshore operations with Acquire and look forward to leveraging the benefits of our shared service function across all our business units, driving synergies in our operations."
"With MONAT’s exceptional growth over the past year partnering with Acquire BPO during this rapid growth has enabled us to keep up. They have scaled with us, ensuring we can deliver quality Customer Service – our Acquire DR team is a seamless extension of our business."
… we’ve been really excited by the improvement in our CSAT scores that have been coming through from our service team. We love Acquire because of the ability to really scale the business really quickly. The combination of bringing together the recruitment, the training, the operational side of things were something that were really powerful and something that Acquire did really well and that they really enabled us to scale our business really quickly over here.”
"We are Australia's leading and most comprehensive energy comparison website and we started working with Acquire several years ago, to handle the growing number of inbound calls that we are receiving. Since then, the experience has been delightful and the relationship has growing to include other services as well. So naturally I’d be delighted to recommend Acquire."
Providing solutions for businesses across the Banking & Financial Services, E-commerce, Education, Energy & Utilities, Healthcare,
Insurance, Technology, Logistics and Transportation, Retail & Consumer Goods, Telco and Travel & Leisure industries.
